Frequently Asked Questions.

  • Prices are settled by the charger operator, the prices shown in the app can change if they decide to make some modifications to the costs.

  • Charge Assist supports most of the charge cards, and ad hoc payment methods like Mastercard, VISA, American Express, Google Pay and Apple Pay.

  • Some chargers are not fully compliant and therefore the rootcause of this issue. Please reach out to hello op chargeassist punt com in order to resolve this problem.

  • The bank requests this deposit in order to start a charge session. This payment will be reimbursed totally or partially, depending on your consumption. In case your session did not start successfully, we immediately refund the money. It depends on your bank how long it will take before the money is available on your bank account.

  • In case of issues with your charge session, you should contact the Charge Point Operator. They will be able to help you. In case you face issues with our app, please contact hello op chargeassist punt app and we will come back to you as soon as we can!

  • It enables you to find chargers that fit your charging needs and shows you information regarding supported features, tariffs and how to navigate to the charger of your choice.

  • EV charge card service providers, like NewMotion or EVBox, apply additional costs and subscriptions that can vary per charger. It’s not possible for Charge Assist to display this correctly. When you select another payment option, you will see the actual tariffs, but they might differ from the price your charge card provider is charging.

  • Charge Assist shows charge locations around the world. The Charge Assist network is continuously expanding, so be sure to check availability in your area.

  • Autocharge is a technology that enables electric vehicles (EVs) to begin charging automatically when connected to a compatible charging station, without requiring manual authentication methods such as using an app, RFID card, or scanning a QR code. By eliminating these additional steps, Autocharge significantly simplifies and speeds up the charging process.

  • BrandModels
    Fiat500e, 600e, e-Doblo, e-Ducato, e-Scudo, E-Ulysse, Grande Panda
    AiwaysU5, U6
    Alfa RomeoJunior
    AudiA6, A6 Avant e-tron Performance, A6 e-tron Sportback, Avant e-tron, e-tron 50 Quattro, e-tron 55 Quattro, e-tron GT, e-tron Sportback 50 Quattro, e-tron Sportback 55 Quattro, Q6 e-tron, Q6 e-tron Quattro, Q6 e-tron Sportback, Q8 e-tron 50 Quattro, Q8 e-tron 55 Quattro, Q8 e-tron Sportback 50 Quattro, Q8 e-tron Sportback 55 Quattro, SQ6 e-tron, SQ8 e-tron, SQ8 e-tron Sportback
    BMWi3, i4, i5, i5 Touring, iX1, iX2, iX3, iX 40, iX 50, iX M60
    BYDAtto 3, Dolphin, ETP3, HAN, Seal, Sealion 7, Seal U, TANG
    CadillacLyriq
    DaciaSpring Electric
    DS3 Crossback E-Tense
    ElarisBEO
    Energica (Motorcycle)Ego, Esse, Eva, Experia
    GenesisG80, GV60, GV70
    GWMORA 07
    Harley-Davidson (Motorcycle)LiveWire
    Hondae
    IVECOeDaily
    JACIEV7S
    JaguarI-PACE
    JeepAvenger
    KGMTorres EVX
    Kiae-Niro, e-Soul, EV3 Long Range, EV3 Standard Range, EV6, EV9, Niro EV
    LanciaYpsilon
    LeapMotorC10, T03
    LEVCTX, VN5
    LexusRZ 300/450e, RZ 300e
    LotusEletre, Emeya
    Lynk & Co02
    MaseratiGranCabrio Folgore, GranTurismo Folgore, Grecale Folgore
    MaxuseDeliver3, eDeliver5, eDeliver7, eDeliver9, eTerron 9, Euniq 5, eUNIQ6, MIFA 9, T90 EV
    MercedeseCitan, EQA 250+, EQA 250/300/350, EQB, EQC, EQE, EQE SUV, EQS, EQS SUV, EQT 200, EQV 250, EQV 300, eSprinter, eVito, eVito Tourer, GLE
    MG4 Electric, 5 Long Range, 5 Standard Range, Cyberster, Marvel R, ZS EV, ZS EV Long Range, ZS EV Standard Range
    MINIAceman E, Aceman SE, Cooper Electric, Cooper SE, Cooper S/SE, Countryman E, Electric Cabrio
    NIOEL6, EL7, EL8, ET5, ET5 Touring, ET7
    NissanAriya, Ariya Nismo, Interstar, Townstar Electric, Townstar (Evilia)
    OmodaE5
    OpelAmpera-e, Astra Electric, Astra Sports Tourer Electric, Combo-e, Corsa-e, Corsa Electric, Frontera, Grandland, Mokka-e, Movano Electric, Vivaro-e, Vivaro Electric, Zafira-e
    Peugeote-2008, e-208, e-3008, e-308, e-308 SW, e-5008, e-Boxer, e-Expert, e-Partner, e-Rifter, e-Traveller
    Polestar1, 2, 3, 4
    PorscheMacan 4 Electric, Macan Turbo Electric, Taycan, Taycan Cross Turismo
    Renault5, Kangoo E-Tech Electric, Master Electric (2024+), Megane E-Tech V40, Megane E-Tech V60, Scenic E-Tech EV60, Scenic E-Tech EV87
    Seres3, 5
    SkodaElroq 50, Elroq 60, Elroq 85
    Smart#1, #3
    SsangYongKorando e-Motion
    SubaruSolterra
    TeslaModel 3, Model S, Model S Plaid, Model X, Model X Plaid, Model Y
    ToyotabZ4X, ProAce City Electric, ProAce Electric, ProAce Max, ProAce Verso Electric
    VauxhallAstra Electric, Astra Sports Tourer Electric, Combo Electric, Corsa-e, Grandland, Mokka-e, Movano Electric, Vivaro-e
    VinFastVF 8 Extended Range, VF 9 Extended Range
    VolvoC40 Recharge, C40 Recharge Single Motor, EC40, EC40 Single Motor, EX30, EX40, EX40 Recharge Single Motor, EX90, XC40 Recharge, XC40 Recharge Single Motor
    VoyahFree
    XiaomiSU7
    XPENGG6 Long Range, G6 Standard Range, G9, P7
    Zeekr001, X