Frequently Asked Questions.
Why did the prices change?
Prices are settled by the charger operator, the prices shown in the app can change if they decide to make some modifications to the costs.
Which cards can be used in the app?
Charge Assist supports most of the charge cards, and ad hoc payment methods like Mastercard, VISA, American Express, Google Pay and Apple Pay.
Why did the session not stop correctly?
Some chargers are not fully compliant and therefore the rootcause of this issue. Please reach out to hello op chargeassist punt com in order to resolve this problem.
Why did the app take money from my bank account when starting a session?
The bank requests this deposit in order to start a charge session. This payment will be reimbursed totally or partially, depending on your consumption. In case your session did not start successfully, we immediately refund the money. It depends on your bank how long it will take before the money is available on your bank account.
Who do I need to contact for issues?
In case of issues with your charge session, you should contact the Charge Point Operator. They will be able to help you. In case you face issues with our app, please contact hello op chargeassist punt app and we will come back to you as soon as we can!
What information does the Charge Assist app show?
It enables you to find chargers that fit your charging needs and shows you information regarding supported features, tariffs and how to navigate to the charger of your choice.
Why can’t I see tariffs when I select my EV charge card?
EV charge card service providers, like NewMotion or EVBox, apply additional costs and subscriptions that can vary per charger. It’s not possible for Charge Assist to display this correctly. When you select another payment option, you will see the actual tariffs, but they might differ from the price your charge card provider is charging.
Where can people use Charge Assist?
Charge Assist shows charge locations around the world. The Charge Assist network is continuously expanding, so be sure to check availability in your area.
What is AutoCharge?
Autocharge is a technology that enables electric vehicles (EVs) to begin charging automatically when connected to a compatible charging station, without requiring manual authentication methods such as using an app, RFID card, or scanning a QR code. By eliminating these additional steps, Autocharge significantly simplifies and speeds up the charging process.
Which car is compatible with AutoCharge?
Brand Models Fiat 500e, 600e, e-Doblo, e-Ducato, e-Scudo, E-Ulysse, Grande Panda Aiways U5, U6 Alfa Romeo Junior Audi A6, A6 Avant e-tron Performance, A6 e-tron Sportback, Avant e-tron, e-tron 50 Quattro, e-tron 55 Quattro, e-tron GT, e-tron Sportback 50 Quattro, e-tron Sportback 55 Quattro, Q6 e-tron, Q6 e-tron Quattro, Q6 e-tron Sportback, Q8 e-tron 50 Quattro, Q8 e-tron 55 Quattro, Q8 e-tron Sportback 50 Quattro, Q8 e-tron Sportback 55 Quattro, SQ6 e-tron, SQ8 e-tron, SQ8 e-tron Sportback BMW i3, i4, i5, i5 Touring, iX1, iX2, iX3, iX 40, iX 50, iX M60 BYD Atto 3, Dolphin, ETP3, HAN, Seal, Sealion 7, Seal U, TANG Cadillac Lyriq Dacia Spring Electric DS 3 Crossback E-Tense Elaris BEO Energica (Motorcycle) Ego, Esse, Eva, Experia Genesis G80, GV60, GV70 GWM ORA 07 Harley-Davidson (Motorcycle) LiveWire Honda e IVECO eDaily JAC IEV7S Jaguar I-PACE Jeep Avenger KGM Torres EVX Kia e-Niro, e-Soul, EV3 Long Range, EV3 Standard Range, EV6, EV9, Niro EV Lancia Ypsilon LeapMotor C10, T03 LEVC TX, VN5 Lexus RZ 300/450e, RZ 300e Lotus Eletre, Emeya Lynk & Co 02 Maserati GranCabrio Folgore, GranTurismo Folgore, Grecale Folgore Maxus eDeliver3, eDeliver5, eDeliver7, eDeliver9, eTerron 9, Euniq 5, eUNIQ6, MIFA 9, T90 EV Mercedes eCitan, EQA 250+, EQA 250/300/350, EQB, EQC, EQE, EQE SUV, EQS, EQS SUV, EQT 200, EQV 250, EQV 300, eSprinter, eVito, eVito Tourer, GLE MG 4 Electric, 5 Long Range, 5 Standard Range, Cyberster, Marvel R, ZS EV, ZS EV Long Range, ZS EV Standard Range MINI Aceman E, Aceman SE, Cooper Electric, Cooper SE, Cooper S/SE, Countryman E, Electric Cabrio NIO EL6, EL7, EL8, ET5, ET5 Touring, ET7 Nissan Ariya, Ariya Nismo, Interstar, Townstar Electric, Townstar (Evilia) Omoda E5 Opel Ampera-e, Astra Electric, Astra Sports Tourer Electric, Combo-e, Corsa-e, Corsa Electric, Frontera, Grandland, Mokka-e, Movano Electric, Vivaro-e, Vivaro Electric, Zafira-e Peugeot e-2008, e-208, e-3008, e-308, e-308 SW, e-5008, e-Boxer, e-Expert, e-Partner, e-Rifter, e-Traveller Polestar 1, 2, 3, 4 Porsche Macan 4 Electric, Macan Turbo Electric, Taycan, Taycan Cross Turismo Renault 5, Kangoo E-Tech Electric, Master Electric (2024+), Megane E-Tech V40, Megane E-Tech V60, Scenic E-Tech EV60, Scenic E-Tech EV87 Seres 3, 5 Skoda Elroq 50, Elroq 60, Elroq 85 Smart #1, #3 SsangYong Korando e-Motion Subaru Solterra Tesla Model 3, Model S, Model S Plaid, Model X, Model X Plaid, Model Y Toyota bZ4X, ProAce City Electric, ProAce Electric, ProAce Max, ProAce Verso Electric Vauxhall Astra Electric, Astra Sports Tourer Electric, Combo Electric, Corsa-e, Grandland, Mokka-e, Movano Electric, Vivaro-e VinFast VF 8 Extended Range, VF 9 Extended Range Volvo C40 Recharge, C40 Recharge Single Motor, EC40, EC40 Single Motor, EX30, EX40, EX40 Recharge Single Motor, EX90, XC40 Recharge, XC40 Recharge Single Motor Voyah Free Xiaomi SU7 XPENG G6 Long Range, G6 Standard Range, G9, P7 Zeekr 001, X