Frequently Asked Questions.

Frequently Asked Questions2023-04-17T11:30:36+02:00
Why did the prices change?2023-04-06T12:56:28+02:00

Prices are settled by the charger operator, the prices shown in the app can change if they decide to make some modifications to the costs.

Which cards can be used in the app?2023-04-06T12:55:55+02:00

Charge Assist supports most of the charge cards, and ad hoc payment methods like Mastercard, VISA, American Express, Google Pay and Apple Pay.

Why did the session not stop correctly?2023-04-06T12:54:35+02:00

Some chargers are not fully compliant and therefore the rootcause of this issue. Please reach out to in order to resolve this problem.

Why did the app take money from my bank account when starting a session?2023-04-11T17:24:05+02:00

The bank requests this deposit in order to start a charge session. This payment will be reimbursed totally or partially, depending on your consumption. In case your session did not start successfully, we immediately refund the money. It depends on your bank how long it will take before the money is available on your bank account.

Who do I need to contact for issues?2023-03-29T16:28:54+02:00

In case of issues with your charge session, you should contact the Charge Point Operator. They will be able to help you. In case you face issues with our app, please contact and we will come back to you as soon as we can!

What information does the Charge Assist app show?2023-03-29T15:51:13+02:00

It enables you to find chargers that fit your charging needs and shows you information regarding supported features, tariffs and how to navigate to the charger of your choice.

Why can’t I see tariffs when I select my EV charge card?2019-12-04T12:53:00+01:00

EV charge card service providers, like NewMotion or EVBox, apply additional costs and subscriptions that can vary per charger. It’s not possible for Charge Assist to display this correctly. When you select another payment option, you will see the actual tariffs, but they might differ from the price your charge card provider is charging.

Where can people use Charge Assist?2023-03-29T16:00:15+02:00

Charge Assist shows charge locations around the world. The Charge Assist network is continuously expanding, so be sure to check availability in your area.